Returns & Exchanges

At Rockville, we stand behind the quality of our pro audio and electronics with a 90-day money-back guarantee. If you are not completely satisfied with your purchase, we offer a streamlined return process to ensure you get the right gear for your setup.

Return Process

• 1.
  Initiate Your Request

  Log into your Rockville account and navigate to the order history section to select the electronic items you wish to return and receive a Return Authorization (RA) number.

• 2.
  Pack with Care

  Securely place the product in its original factory packaging, including all cables, manuals, and accessories, to ensure the item is protected during transit.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to the outside of the box and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition and functionality, we will process your full refund or exchange within 3-5 business days.